Refund policy

1. Introduction

At Earth Story Farms, every product is grown, sourced, and crafted with care—rooted in tradition and made to reach you in its freshest form.

This Return & Refund Policy outlines the conditions under which returns, replacements, and refunds are handled.

2. Eligibility

Due to the perishable nature of our products, we do not accept returns or exchanges.

However, you may be eligible for a replacement or refund in the following cases:

• Product received is damaged or tampered
• Wrong item delivered
• Missing items in the order
• Product is expired at the time of delivery

3. How to Raise a Request

If your order qualifies, you must contact us within 48 hours of delivery.

Please share the following on our:

• Unboxing video (mandatory for validation)
• Clear photos of the product and packaging
• Order details

4. Refund / Replacement

Once your request is reviewed and approved, we will initiate either:

• A replacement, or
• A refund, depending on the situation

5. Refund Method & Timeline

• Refunds are processed only to the original payment method.
• If a return pickup is required, it will be arranged within 2 business days.
• The product typically reaches us within 6–7 days, depending on location.
• Once received and verified, the refund or replacement is initiated.

Refund Timeline:

• Refunds usually reflect in your account within 5–7 business days after initiation.

Replacement Timeline:

• Replacements follow standard shipping timelines as mentioned in our Shipping Policy.

6. Cancellation Policy

Orders can be cancelled within 12 hours of placing the order, only if they have not been processed or fulfilled.

7. Quality Disclaimer

As our products are natural and minimally processed:

• Variations in colour, texture, or taste are normal
• Such variations do not qualify as defects

8. Refund Rejection Clause

Refund or replacement requests may be declined if:

• The claim is not valid upon review
• Insufficient or unclear proof is provided
• The request is raised beyond the specified timeframe

9. Policy Updates

Earth Story Farms reserves the right to update or modify this policy at any time without prior notice.